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Japanese companies recognize that knowledge expressed in words and numbers represents only the tip of the iceberg. They view knowledge as being primarily “tacit.” Tacit knowledge is highly personal and hard to formalize, making it difficult to communicate or to share with others. Furthermore, tacit knowledge is deeply rooted in an individual’s action and experience, as well as in the ideals, values, or emtions he or she embraces.
The opposite of tacit is explicit knowledge. Explicit knowledge can easily be ‘processed’ by computer, transmitted electronically, or stored in databases. But the subjective and intuitive nature of tacit knowledge makes it difficult to process or transmit the acquired knowledge in any systematic or logical manner.
Credit: The Knowledge-Creating Company, Ikujiro Nonaka & Hirotaka Takeuchi, Oxford University Press, 1995.
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